||1 of 1 people found the following review helpful.| Want to delight and create real value for your customers? Look no further.|By Damian Wolfgram|A must-read for entrepreneurs, intrapreneurs, service designers, and design-thinkers. Diller and Shedroff are practitioners first and foremost, and with their experiences they've packaged remarkable insights about human relationships, making meaning, and creating value across the enti||Building relationships is fundamental in the networked age. Blind Spot lays out a powerful design thinking approach for an organization to build long-lasting, meaningful relationships with customers. --Reid Hoffman, chairman at Linkedin and partner at Greyloc
Distracted by traditional metrics and mounting access to data, leaders are blinded to what it actually takes to create greater value for their businesses: meaningful, long-term relationships with their customers.
In Blind Spot, you'll learn how exceptional organizations—from Disney to Instagram—innovate and sustain valuable, productive customer relationships. Blind Spot's lessons deliver a groundbreaking perspective shift and win-win approach f...
[PDF.kb51] Blind Spot: Illuminating the Hidden Value In Business Rating: 4.86 (786 Votes)
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You can specify the type of files you want, for your device.Blind Spot: Illuminating the Hidden Value In Business | Steve Diller, Nathan Shedroff, Sean Sauber. I have read it a couple of times and even shared with my family members. Really good. Couldnt put it down.
