[Read and download] The SAGE Encyclopedia of Quality and the Service Economy
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| 2015-05-29 | 2015-08-06 | File Name: B0142Y7LII
||||..".The intended audience includes researchers, educators, and people working in organizations who are interested in attaining knowledge and competencies in the field. ...Some of the entries are unique (e.g., "Electronic Word of Mouth," "Emotional Engineerin
Society, globally, has entered into what might be called the “service economy.” Services now constitute the largest share of GDP in most countries and provide the major source of employment in both developed and developing countries. Services permeate all aspects of peoples’ lives and are becoming inseparable from most aspects of economic activity. “Quality management” has been a dominating managerial practice since World War II. With quali...
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